Every automated step that failed or stalled, across all tenants. Auto-retry handles the transient ones; whatever needs a human is escalated to Manual intervention.
| Exception | Tenant | Record | Age | Severity | State |
|---|---|---|---|---|---|
| Ticketing failed — validating carrier rejected | Skyline Travel DMCC | X7K2QP | 18m | HIGH | RETRYING 2/3 |
| Supplier timeout — Hotelbeds CheckRate | Meridian Voyages | HB-7741915 | 42m | MEDIUM | RETRYING 1/3 |
| Settlement mismatch — VCC vs supplier invoice | Skyline Travel DMCC | TRV-VCC-4417 | 3h | HIGH | RETRIES EXHAUSTED |
| TTL expired — PNR auto-cancelled | Meridian Voyages | R2LM88 | 6h | LOW | CLOSED BY POLICY |