One system for selling flights, hotels and cars — and for running the operation behind them. Amadeus flights on both the classic and NDC spines, Hotelbeds hotels and cars, and three connected portals: a traveller storefront, an agency console, and a platform back office.
Every portal is live and clickable, and they share the same records — a booking made in the storefront appears in the agency console and in the back office. Sign in once and switch between them from the top bar.
The consumer-facing booking experience: search and compare flights, hotels and cars, choose seats and extras, pay with 3-D Secure, then manage the trip afterwards.
Your customers Open the storefront → ◈Where agents work: shop and sell, hold and price, issue tickets under your own accreditation, then void, reissue, refund and re-accommodate when plans change.
Your agents and partner agencies Sign in as an agent → ▤Running the business: onboard and govern agencies, configure suppliers and gateways, set credit, markup and commission, and close the loop on money and compliance.
You, as the platform owner Open the control tower →Six complete paths through the platform. Each one runs on the same set of sample records, so you can follow a single booking from the moment it is sold to the moment the money is reconciled.
Search availability, upsell a fare family, pick seats and extras, hold the booking against the ticketing time limit, revalidate the price, then issue the ticket yourself.
Availability → Fare families → Seats → Hold → Revalidate → Issue Start this journey → 2The airline cancels a flight. The platform detects it, flags every affected booking, and walks the agent through re-accommodating the passenger and reissuing the ticket without a penalty.
Disruption detected → Re-accommodate → Involuntary reissue Start this journey → 3Shop a flight, hotel or car in the storefront, add travellers, pay through 3-D Secure, receive the confirmation, then change or cancel the trip and see the penalty applied.
Search → Checkout → 3-D Secure → Confirmation → My Trips Start this journey → 4Take payment across credit, card or split forms, watch a credit limit block a sale in real time, then issue a single-use virtual card to settle the supplier.
Payment → Credit check → Virtual card → Supplier settlement Start this journey → 5A three-way match surfaces a settlement variance. Trace it back to the ticket, dispute the airline debit memo with the evidence attached, and export the audit package.
Reconciliation → Debit memo → Evidence → Audit export Start this journey → 6Take a partner agency from application to active: six-step onboarding, document verification, then role and permission assignment with separation of duties enforced.
Application → Verification → Roles → Credit → Active Start this journey →The screens are the visible part. What makes them work is the operational layer between your platform and the suppliers — the part that decides whether the business runs cleanly at volume.